Get in touch with
The Tech Wizard
All the information you need to get in contact with us
Email Us
Send us an email any time and we'll reply ASAP
Message Us
Send us an Whatsapp any time and we'll reply ASAP
Typical response time
We aim to reply to all messages within 24 hours — usually much faster after hours
Send us a message
Fill in the form below and we'll get back to you as soon as possible. For new orders, head to our order page.
Common questions
Quick answers before you reach out.
How do I place an order?
Head to our order page, fill in your details and choose your plan. We'll contact you within 24 hours to confirm and arrange payment.
I need help setting up my device.
Check our install guides page for step-by-step instructions for every device. If you're still stuck, send us a message and we'll walk you through it personally.
My streams aren't working. What do I do?
First try restarting the iM Player app and checking your internet connection. If the issue continues, send us a message with your username and a description of the problem and we'll sort it out quickly.
How do referral credits work?
When someone you referred places an order and mentions your name, we add $10 credit to your account. Credits are applied automatically when you renew. There's no limit on how many referrals you can make.
Can I upgrade my plan mid-subscription?
Yes — just send us a message and we'll arrange an upgrade for you. We'll work out a fair price based on how much time is left on your current subscription.